Promising Care: How We Can Rescue Healthcare by Improving It collects 16 speeches provided over a duration of 10 years by Donald M. Berwick, an internationally well-known champion of health care improvement throughout the course of his long and storied career as a doctor, healthcare teacher and policy professional, leader of the Institute for Healthcare Improvement (IHI), and administrator of the Centers for Medicare & Medicaid Services. These landmark speeches (consisting of all of Berwick’s speeches provided at IHI’s yearly National Online forum on Quality Enhancement in Healthcare from 2003 to 2012) plainly reveal why our medical systems do not reliably add to our total health. As a solution he provides a vision for making our systems much better– safer, more reliable, more effective, and more humane. Each of Berwick’s compelling speeches is preceded by a short commentary by a prominent figure in healthcare, policy, or politics who has a special connection to that particular speech. Contributors consist of such notables as Tom Daschle, Paul Batalden, and Lord Nigel Crisp. Their commentaries reflect on how it felt to hear the speech in the context in which it was provided, and assess its importance in today’s healthcare environment. The introduction is by Maureen Bisognano, CEO of Institute for Healthcare Enhancement, and author of Pursuing the Triple Aim. Applaud for previous books by Don Berwick Treating Healthcare: “The book is a simple and affirming read for anyone who is familiar with and has actually used the TQM teachings of Dr. Joseph M. Juran and Dr. W. Edwards Deming and would be an easy and helpful intro to the principles for anyone who has been becoming aware of TQM however has no idea what it is all about and wants to know more.”– Long-term Repairs (blog site) “Donald Berwick is the most clearly heard evangelist of applying commercial techniques of constant quality improvement in healthcare.”– Annals of Internal Medicine Escape Fire: “With a reliable blend of good sense, real-life stories, persuasive metaphors, and out-of-the-box thinking, Dr. Berwick’s presentations produce fascinating reading for anybody thinking about enhancing America’s $1.7 trillion healthcare system.”– Piper Report “Anyone interested in change in the healthcare system would enjoy this book. In degree programs, the various speeches would be useful for discussion in a health policy readings course.”– The Records of Pharmacotherapy
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